Product Tour
Everything EaseDial does. In one place.
EaseDial is a unified UCaaS + CCaaS platform with an AI layer. This page covers what each part of the platform does, how it connects, and which features belong to each product area.
UCaaS
Cloud business phone for every employee
UCaaS (Unified Communications as a Service) gives every employee a cloud-based phone extension, voicemail, business SMS, and video meetings — managed from one admin portal with no hardware.
Extensions & DIDs
Every employee gets a direct number and extension. Works from softphone, browser, or desk phone.
Auto Attendant
Greet callers, present menus, route to the right department or extension without a receptionist.
Business SMS
Two-way SMS on business numbers. Separate from personal phones.
Video Meetings
Internal team video and screen share. No separate conferencing tool needed.
CCaaS
Contact center for customer-facing teams
CCaaS (Contact Center as a Service) handles inbound and outbound customer communication — queues, IVR, routing, recording, supervisor tools, and campaign dialer.
IVR
Interactive phone menu routes callers before they reach an agent.
Skills-Based Routing
Match callers to agents by language, department, or account type.
Call Queues
Manage inbound volume in organized queues with SLA and overflow rules.
Supervisor Tools
Real-time agent monitoring, listen/whisper/barge, coaching tools.
Campaign Dialer
Preview, progressive, and predictive outbound calling modes.
Analytics
Call volume, queue stats, agent performance, sentiment — real-time and historical.
Omnichannel
One inbox for every customer channel
Every channel a customer might use — all routed into the same workspace, with AI helping classify and assign before an agent touches it.
Customer contacts
Customer contacts via WhatsApp, web chat, SMS, email, or voice.
Unified inbox
All conversations arrive in one unified inbox.
AI classification
AI classifies intent and assigns to the right agent or queue.
Agent responds
Agent responds from a single interface — no channel switching.
AI Layer
AI that works inside the conversation
AI features are built into the platform — not a bolt-on. They work during calls, not just after them.
AI Voice Agent
Answers inbound calls, detects intent, retrieves information, resolves or transfers — without hold queues. Works 24/7.
AI Receptionist
Handles routine caller questions, collects information, and routes based on what the caller needs.
AI Co-Pilot
Listens live to agent calls. Surfaces objection responses, knowledge base answers, and compliance reminders in real time.
Auto Summaries
Every call transcribed and summarized automatically. Tags, outcomes, and follow-up tasks filed without agent input.
EaseDial AI handles routine automation and assistance. It does not replace human judgment for complex decisions. The platform is designed so AI handles what it can, and hands off to humans when it can't.
Analytics
Know what's happening while it's happening
Real-time and historical data for every part of the platform — phone, contact center, and campaigns.
Real-Time Dashboards
Live queue depth, agent status, call volume, wait times — updated without page refresh.
Historical Reports
Call volume, handle time, sentiment trends, agent performance — filterable by date, agent, queue.
Campaign Analytics
Connect rate, talk time, agent performance, disposition breakdown for outbound campaigns.
FAQ
Platform questions answered
What is EaseDial?
EaseDial is a UCaaS + CCaaS + AI platform — business phone, contact center, and AI automation in one login. It covers cloud phone extensions, call queues, IVR, omnichannel messaging, AI voice agents, campaign dialer, and analytics.
What is the difference between UCaaS and CCaaS?
UCaaS (Unified Communications as a Service) covers internal team communications — phone extensions, video, and messaging for employees. CCaaS (Contact Center as a Service) covers customer-facing contact center operations — inbound queuing, routing, outbound dialing, and supervisor tools.
Does EaseDial include AI?
Yes. EaseDial includes AI Voice Agent, AI Receptionist, a live AI Co-Pilot for agents, automatic call transcription, sentiment analysis, and post-call summaries. AI features are built into the same platform — not a separate tool.
Can I use just the phone system without the contact center?
Yes. You can use the UCaaS side — extensions, auto attendant, business SMS, video — without configuring contact center queues or routing. The two sides share the same infrastructure but can be used independently.
Is there a campaign dialer included?
Yes. Preview, progressive, and predictive dialing modes are built into the CCaaS product. Campaign management, lead lists, dispositions, and progress tracking are all included.
How do I see pricing?
Pricing is quote-based. See the <a href="/pricing/" style="color:#1D5C66;font-weight:600">pricing page</a> or contact us directly and we'll put together a quote for your team size and use case.
UCaaS & CCaaS Glossary — definitions for IVR, ACD, predictive dialer, and 13 other terms →
See EaseDial for your use case
Book a live demo and we'll walk through the features most relevant to your team — phone system, contact center, AI, or the full platform.