One platform for
every business
conversation.
EaseDial unifies cloud business phone, contact center, and AI voice agents — so your whole team communicates from one login, one bill, and one infrastructure.
No hardware required · Numbers in 40+ countries · UCaaS + CCaaS on one account
Built for teams that live on conversations
Countries with local numbers
Products — UCaaS, CCaaS & AI in one login
Login — phone, contact center & AI in one workspace
AI voice agent coverage
One platform.
Every conversation channel.
Most businesses run UCaaS and CCaaS on separate vendors. EaseDial connects internal team communications and customer-facing contact center operations in a single login — no integrations required.
Cloud business phone for your whole team
Every employee gets an extension, softphone, voicemail, SMS, and video — managed from one admin portal. No PBX, no hardware, no complexity.
Contact center for customer-facing teams
IVR, skills-based routing, call queues, supervisor listen/whisper/barge, campaign dialer, and per-agent analytics — the full stack in one workspace.
Contact Center →AI that works across UCaaS & CCaaS
Voice agent answers overflow, co-pilot coaches agents live, transcription and sentiment run on every call, summaries file automatically.
Explore AI →Outbound campaigns & predictive dialer
Preview, progressive, and predictive dialing modes with lead groups, scripts, dispositions, retry logic, and DNC compliance built in.
Campaign Dialer →CRM sync — no manual exports
Call logs, contacts, recordings and dispositions flow into your CRM automatically.
Contact Center — CCaaS
Run customer conversations from one workspace
The contact center side of EaseDial handles everything from the moment a customer calls — IVR, queue routing, agent assignment, and supervisor oversight — without requiring separate platforms for each function.
- IVR and call flow builder — configure how calls are greeted, routed, and escalated
- Skills-based routing — match callers to agents by language, product, or account type
- Supervisor controls — listen, whisper, and barge on live calls in real time
- Campaign dialer — preview, progressive, and predictive modes for outbound campaigns
- Call recording — every call recorded, stored, and searchable
EaseDial AI
AI that works inside
the conversation.
AI answers after hours, listens while you talk, flags objections the second they surface, and files the summary before the line goes quiet — integrated into UCaaS and CCaaS, not bolted on.
Honestly, your plan looks more expensive than what we pay today.
Confidence 92% · comparable deals closed at this tier
"Most teams drop two tools when they move over — want me to price it against your current stack?"
That would actually help. Send it over today.
Summary filed · Stage → Negotiation · Task: send quote by 5pm
AI Voice Agent
Answers inbound calls around the clock — greets callers, detects intent, retrieves information from your knowledge base, and resolves or routes without hold queues.
AI Voice Agent details →Sentiment on every call
Every call scored for sentiment, silence, and topic — so coaching starts from evidence and supervisors know where to focus before reviewing recordings.
Automatic summaries & tagging
Call summaries, outcome tags and follow-up tasks are filed automatically after each call — keeping the CRM accurate without agents typing notes under time pressure.
Agent Operations
Your team, visible in real time
Supervisors see every agent's state, every active call, every queue — not after the fact, but while it's happening. Listen, whisper, or barge without disrupting the floor.
Real-time agent monitoring
See every agent's status, call duration, and queue assignment — updated live without page refresh.
Listen, whisper, barge
Join any live call silently to listen, speak privately to the agent without the customer hearing, or take over entirely when needed.
Queue & wallboard view
Monitor queue depth, wait times, answer rates and SLA status across every team — on a configurable wallboard or supervisor dashboard.
Campaign Dialer
Outbound campaigns built into the same platform
The campaign dialer is part of the same platform — no separate dialer software, no additional integration. Agents work from one workspace whether handling inbound queues or outbound campaigns.
- Predictive dialing — calls ahead of agent availability to maximise talk time
- Progressive dialing — dials automatically when an agent becomes available
- Preview dialing — agents review contact info before each call is placed
- Lead management — lead groups, scripts, dispositions, retry logic and DNC list
- Real-time campaign stats — connect rate, talk time, and agent performance live
Analytics
Know what happened.
And why.
Agent, queue, IVR, campaign and department reporting — filtered any way you need, refreshed in real time.
Use Cases
Who EaseDial is built for
EaseDial is used by operations managers, contact center leads, IT administrators, and sales teams who need a communications platform that handles real call volume.
Handle inbound volume without losing control of queue
Manage queues, route calls to the right agents, give supervisors real-time visibility, and use AI to handle routine inquiries automatically before they reach an agent.
Customer Support →Reach more prospects with less manual dialing
Outbound campaign dialer — preview, progressive, or predictive — paired with call recording and conversation transcription so managers can coach from real call data.
Sales Teams →Operate inbound and outbound from one platform
IVR, queues, routing strategies, agent management, supervisor controls, campaign dialer, and analytics — the full contact center stack without stitching multiple vendors.
Contact Centers →One phone system for teams working from anywhere
Cloud-based business phone with no hardware dependency — extensions, softphone, and admin controls work the same whether the team is in one office or fully remote.
Business Phone →Platform Education
Why businesses move from traditional phone systems to cloud
Traditional on-premise phone systems were built for a time when teams worked in one location and hardware was the only option. Cloud communication platforms like EaseDial remove those constraints.
Traditional on-premise systems
- ✕Hardware required — physical PBX, desk phones, wiring
- ✕Scaling requires new equipment purchases and installation
- ✕Separate tools for phone, contact center, and analytics
- ✕Limited visibility — no real-time agent or queue data
- ✕Manual call handling processes with no automation layer
Modern cloud communication
- ✓No hardware — phone, queues, and AI from any device
- ✓Add users and features instantly, without installations
- ✓UCaaS + CCaaS + AI in one login, one bill
- ✓Real-time dashboards — agent state, queue depth, sentiment
- ✓AI handles routine calls, co-pilots agents, and files summaries
Platform Design
Why combine UCaaS and CCaaS on one platform?
Most businesses run their phone system and contact center on separate vendors. That means separate logins, separate data, and integration work to connect them. The result is disconnected workflows and incomplete customer visibility.
Separate vendor approach
A typical stack without a unified platform:
- →Phone system (UCaaS vendor)
- →Contact center (CCaaS vendor)
- →AI tools (separate subscription)
- →Analytics (separate dashboard)
- ✕Integration maintenance, data silos, multiple contracts
EaseDial unified platform
- ✓One platform — UCaaS, CCaaS, and AI in one login
- ✓One customer view — internal and customer-facing calls share the same data layer
- ✓One administration — configure routing, users, and AI from a single admin portal
- ✓No integration overhead — UCaaS and CCaaS are native, not connected via API
Teams
How different teams use EaseDial
EaseDial serves multiple roles in the same organization — sales, support, and management — from a single platform.
Sales Teams
Reach more prospects, track every conversation
Sales teams need more conversations with less manual work. EaseDial's campaign dialer handles outbound volume while AI and analytics tell managers what's working.
Key features
- —Campaign dialer (preview, progressive, predictive)
- —Call recording and conversation transcription
- —AI co-pilot and post-call summaries
Customer Support
Resolve issues faster with full context
Support teams handle more calls with less chaos when routing is smart, AI handles routine inquiries, and supervisors can see everything in real time.
Key features
- —Omnichannel inbox — voice, chat, messaging
- —IVR and skills-based routing
- —AI Voice Agent for tier-1 automation
Managers & Operations
Full visibility without micromanagement
Managers need to see what's happening without standing over agents. EaseDial provides real-time dashboards, coaching tools, and performance reports in one place.
Key features
- —Real-time agent and queue dashboards
- —Listen, whisper, and barge on live calls
- —Analytics, reports, and workforce management
Voice Routes for call centers
and BPO operations
A separate offering from the platform. EaseDial provides wholesale voice termination — CC routes and A-Z international termination — for contact centers and BPOs that run their own dialer infrastructure.
CC Routes
High-CPS voice termination provisioned for USA and Canada call center traffic. Continuous ASR monitoring. Built for predictive and progressive dialer workloads.
CC Routes overview →CC Routes Pricing
Rate decks and volume pricing for wholesale CC route termination. Transparent per-minute pricing for USA and Canada traffic with no hidden fees.
View rate decks →A-Z Termination
International voice termination with worldwide coverage. ASR monitoring and quality controls for global call center and BPO traffic across major destinations.
A-Z Termination details →Dialer Compatible Routes
Routes tuned specifically for predictive and progressive dialer workloads — optimised for high call volume, short ACD, and the traffic patterns of outbound operations.
Dialer compatible routes →Find Your Fit
Find the right EaseDial solution
Different teams have different communication needs. The platform covers all of them — here's how each maps to EaseDial's capabilities.
Small Business
Simple, professional business communication
Replace a basic phone line with a system that routes calls, plays greetings, and gives every employee an extension.
Recommended
Business Phone
- —Cloud calling & extensions
- —Auto attendant & IVR
- —Call routing & voicemail
- —Business SMS
Sales Teams
More customer conversations with less manual dialing
Outbound campaign dialer to reach more prospects — preview, progressive, or predictive mode based on your volume and compliance needs.
Recommended
Campaign Dialer
- —Preview dialer
- —Progressive dialer
- —Predictive dialer
- —Campaign analytics
Customer Support Teams
Handle more customer contacts with better routing
Inbound contact center with queues, skills-based routing, omnichannel inbox, and supervisor tools — so agents focus on the right calls.
Recommended
Contact Center
- —Omnichannel inbox
- —Call queues & routing
- —Supervisor tools
- —AI Voice Agent
Enterprise Teams
Complete communications platform, one login
UCaaS + CCaaS + AI in a unified platform — phone system, contact center, AI agents, and analytics without managing multiple vendors.
Recommended
Full Platform
- —UCaaS + CCaaS unified
- —AI Voice Agent & co-pilot
- —Campaign dialer
- —Analytics & reporting
How It Works
How EaseDial works
EaseDial is a cloud platform — no hardware to install. Here's how teams go from setup to handling real calls.
Connect communication channels
Add business phone numbers, import contacts, configure extensions for your team. Takes minutes, no hardware required.
Configure workflows
Set up IVR menus, call routing rules, queues, and auto attendant to match how your business handles calls.
AI and automation assist your team
AI Voice Agent handles routine calls. Co-pilot listens live. Summaries file automatically after each call.
Measure and improve
Real-time dashboards, agent reports, queue analytics, and CSAT scores help managers coach and optimize.
Common Questions
UCaaS, CCaaS, and EaseDial — answered plainly
Questions buyers and operations teams ask most. If you have something more specific, talk to us directly.
What is a UCaaS platform?
UCaaS (Unified Communications as a Service) is a cloud-delivered service that consolidates business calling, messaging, video meetings, and related tools into a single platform. Instead of managing separate phone systems, conferencing tools, and messaging apps, teams work from one place. EaseDial provides UCaaS capabilities including cloud business phone, team messaging, SMS, and video meetings.
What is CCaaS and how is it different from UCaaS?
CCaaS (Contact Center as a Service) delivers customer-facing communication infrastructure through the cloud — including inbound call queues, IVR, skills-based routing, outbound dialers, call recording, and supervisor monitoring. UCaaS is primarily for internal team communication; CCaaS is for the teams handling customer contacts. EaseDial provides both, on the same platform.
Can UCaaS and CCaaS work together on the same platform?
Yes. EaseDial brings UCaaS and CCaaS into a connected platform. Business phone extensions and contact center queues run on the same infrastructure, so routing calls between internal teams and customer-facing agents does not require separate systems or complex integrations.
What is an AI Voice Agent?
An AI Voice Agent handles inbound calls automatically — answering, understanding what the caller needs, retrieving relevant information, and either resolving the issue or transferring to a human agent. EaseDial's AI Voice Agent can handle routine inquiries at scale without putting callers on hold.
How does skills-based call routing work?
Skills-based routing matches incoming calls to the most appropriate available agent based on defined skill sets — language, product knowledge, account type, or any criteria the team configures. Calls go to the right person first rather than whichever agent is next in a generic queue.
What is an IVR?
An IVR (Interactive Voice Response) is the automated menu system that greets callers and routes them based on their input — "Press 1 for billing, Press 2 for support." In EaseDial, IVR is configurable as part of the call flow, connecting to queues, individual extensions, voicemail, or the AI Voice Agent.
Does EaseDial provide wholesale CC routes as well as the platform?
Yes. EaseDial also offers wholesale CC routes for call centers and BPOs that run their own dialer infrastructure. CC routes are provisioned for high CPS, low ACD call center traffic, with continuous ASR monitoring for USA and Canada. This is separate from the platform — it is carrier-side voice termination for operations that manage their own technology stack.
What is a campaign dialer?
A campaign dialer automates outbound calling for sales, collections, appointment setting, or survey campaigns. EaseDial supports preview, progressive, and predictive dialing modes. Preview lets agents review contact information before each call; progressive dials automatically when an agent becomes available; predictive dials ahead of availability to maximize agent talk time.
One platform for every
business conversation.
UCaaS, CCaaS, and AI communications — business phone, contact center, and campaign dialer in a single login. Book a demo to see it working for your team's use case.
Evaluating alternatives? Compare EaseDial with leading UCaaS and CCaaS platforms →