Pricing
Flexible pricing for business communication and contact center teams
EaseDial pricing reflects your actual setup — which products you need, how many users you have, your call volume, and your automation requirements. There is no one-size-fits-all plan. Request a quote and we'll put together pricing that matches how your team operates.
Pricing Factors
What affects your EaseDial pricing
Users and Agent Seats
Business Phone plans are priced per user. Contact Center plans include agent seats and supervisor access. Larger teams are typically quoted on volume pricing.
Products Selected
Business Phone, Contact Center, AI Communications, Messaging, and Video are available together or as individual products. Your price reflects what you actually use.
Call Volume
Expected inbound and outbound call volume affects infrastructure sizing, included minutes, and any usage-based components in your plan.
Enterprise Requirements
Custom integrations, dedicated infrastructure, multi-site deployments, and specific compliance requirements are handled through custom enterprise pricing.
Plans
Which plan fits your operation
EaseDial is organized around three core product areas. Teams typically choose one or combine them based on how they communicate internally and with customers.
Business Phone
For internal teams and small businesses
Cloud business phone for teams that need professional calling without on-premise hardware. Covers every employee's communication needs in a single platform.
- —Business calling and extensions
- —Local and toll-free numbers in 40+ countries
- —IVR and call routing
- —Call forwarding and voicemail
- —Business SMS and team messaging
- —Basic call analytics
Best for: Internal teams, small businesses, distributed workforces
Contact Center
For customer support and sales teams
Contact center capabilities for teams managing inbound customer contacts, outbound campaigns, or both. Includes supervisor tools and analytics.
- —Inbound call queues with skills-based routing
- —IVR and multi-level call flows
- —Preview, progressive, and predictive dialing
- —Supervisor listen, whisper, and barge
- —Omnichannel — voice, chat, messaging, social
- —Contact center analytics and reporting
- —Workforce management
Best for: Customer support teams, sales teams, contact centers, BPO operations
AI Communications
For businesses using automation
AI-powered communication features that work across Business Phone and Contact Center — answering calls, handling chat, and augmenting agent performance.
- —AI Receptionist — 24/7 inbound call answering
- —AI Voice Agent — intent detection and call handling
- —AI Chat Agent — website and messaging automation
- —Conversation summaries and transcription
- —Sentiment analysis and call scoring
- —AI co-pilot for live agent coaching
Best for: Businesses with high call volume, after-hours requirements, or automation goals
Wholesale
Looking for CC routes pricing?
Wholesale CC route pricing for call centers running Vicidial, GoAutoDial, or other Asterisk-based dialers is quoted separately — per destination, based on your traffic profile. See CC routes pricing for how it works.
Comparisons
Evaluating other platforms?
See how EaseDial compares feature-by-feature with RingCentral, Dialpad, Genesys, Five9, and others. View platform comparisons →
Pricing FAQs
Common pricing questions
How is EaseDial pricing calculated?
EaseDial pricing is based on the products your team needs (Business Phone, Contact Center, AI Communications), the number of users or agent seats, and your expected call volume. There is no single published price list because the right configuration depends on deployment size and feature requirements. Request a quote and our team will put together pricing matched to your setup.
Is EaseDial pricing per user or per agent?
Business Phone pricing is based on user seats. Contact Center pricing includes agent seats with separate supervisor access. AI Communication features are configured per deployment. The final pricing reflects the combination of products and seat types your operation requires.
Do you support enterprise deployments?
Yes. EaseDial supports enterprise contact center deployments with custom routing, integrations, dedicated infrastructure, and volume-based pricing. Enterprise requirements are handled through a direct conversation with our solutions team rather than a standard plan selection.
Can I start with the Business Phone and add Contact Center later?
Yes. EaseDial is modular. Teams can start with Business Phone for internal communications and add Contact Center capabilities as their customer-facing operations grow. Both run on the same platform, so adding products does not require migrating to a separate system.
What affects AI Communication pricing?
AI pricing depends on which AI products are configured — AI Receptionist, AI Voice Agent, or AI Chat Agent — and the volume of conversations they handle. AI features are part of the EaseDial platform rather than a separate third-party add-on, which simplifies both setup and billing.
Do I need separate products for UCaaS and CCaaS?
No. EaseDial delivers UCaaS (business phone, team communication) and CCaaS (contact center, campaign dialer, AI) as a single platform. There is no separate license required for each. Your pricing reflects the features and seats you need across both.
Is implementation and onboarding support available?
Yes. EaseDial includes onboarding support to configure your IVR, call routing, queues, and AI products. Enterprise deployments include dedicated implementation support. The scope of onboarding support depends on your plan and deployment complexity.
Can pricing be customized for high-volume operations?
Yes. Operations with high call volumes, large agent counts, or complex multi-site deployments are handled with custom pricing. Contact our team directly to discuss volume-based rates and enterprise configuration options.
Get pricing for your team
Tell us your team size, which products you need, and your expected call volume — we'll put together pricing that fits.