Solution — Outbound Call Center
More connected calls, less time on manual dialing
EaseDial supports outbound call center operations in two ways: the platform's built-in campaign dialer for teams that want managed software, and wholesale CC routes for operations that run their own dialer infrastructure.
Managed Software
Platform campaign dialer
For teams that want a managed outbound calling platform, EaseDial's built-in campaign dialer handles lead lists, dialing automation, call dispositions, and campaign reporting — alongside the contact center's inbound queues.
A typical outbound campaign flow: load a lead list, choose a dialing mode, agents connect to live calls, disposition each call, and the campaign analytics track progress in real time. Supervisors see agent state and call outcomes without running separate reports.
- —Preview, progressive, and predictive dialing modes
- —Campaign progress tracking and dispositions
- —Call recording and transcription per campaign
- —Supervisor visibility alongside inbound queue
Carrier Termination
Wholesale CC routes
For outbound operations that run Vicidial, GoAutoDial, or another Asterisk-based dialer and need carrier-side voice termination, EaseDial provides wholesale CC routes — provisioned for high CPS, low ACD call center traffic, with continuous ASR monitoring for USA and Canada.
This is not a software subscription — it is carrier termination that connects your dialer to PSTN. Pricing is quoted per destination against your traffic profile. Route quality is monitored continuously, not reviewed when a customer reports a problem.
- —Provisioned CPS ceiling — not just "supported"
- —Continuous ASR monitoring per route
- —Pricing quoted per destination against your ACD and volume
- —Standard SIP — works with any Asterisk-based dialer
FAQ
Outbound Call Center FAQs
What is the difference between EaseDial's platform dialer and wholesale CC routes?
The platform campaign dialer is managed software — EaseDial runs it, you configure campaigns and agents through the portal. Wholesale CC routes are carrier-side voice termination for operations that already run their own dialer infrastructure (Vicidial, GoAutoDial, or similar). They serve different buyers. Some operations use both.
Which dialing modes does EaseDial's campaign dialer support?
The campaign dialer supports preview (agent reviews the lead before dialing), progressive (system dials when an agent is available), and predictive (system dials ahead of agent availability to maximize talk time). The right mode depends on your lead quality and compliance requirements.
Can I track campaign progress and agent dispositions in real time?
Yes. Campaign analytics shows connect rate, talk time, dispositions by outcome, and leads remaining — updating in real time while the campaign runs. Supervisors can monitor agents alongside the campaign dashboard without switching views.
What do wholesale CC routes cover geographically?
CC routes cover USA and Canada for high-CPS outbound call center traffic. A-Z termination covers worldwide destinations. Both are priced per destination based on your traffic profile — CPS ceiling, average call duration, and monthly volume.
Is call recording included for outbound campaigns?
Yes. Call recording is available for outbound campaigns running through the platform dialer. Recordings are searchable by date, agent, campaign, or call outcome.
Tell us about your outbound operation
We'll match you to the right solution — platform dialer or wholesale CC routes — and walk through it in a demo.