Platform Security
How EaseDial protects your communication data
EaseDial uses encryption in transit for all calls, role-based access controls, and secure recording storage. Understanding the shared responsibility model helps your team configure the platform securely.
Core security controls
Security controls in EaseDial
Encryption in transit
SIP signaling encrypted with TLS. Voice media encrypted with SRTP. Calls are protected against interception on the network path.
Role-based access control
Admin, supervisor, and agent roles with different permission levels. Access to recordings, analytics, and configuration controlled by role assignment.
Recording security
Call recordings accessible only to authorized users. Access restricted by role, team, and queue. Recording access events logged.
Two-factor authentication
Admin accounts support two-factor authentication. Reduces unauthorized access risk from compromised credentials.
Shared responsibility
Shared responsibility: what EaseDial manages vs what you configure
EaseDial manages
- ✓ Platform infrastructure
- ✓ Data center security
- ✓ Software security
- ✓ Encryption protocols
- ✓ Network security
Your team configures
- ● User roles and permissions
- ● Two-factor authentication enrollment
- ● Recording access controls
- ● Data retention settings
- ● Compliance configuration for your industry
Compliance considerations
Compliance and configuration
Compliance requirements vary by industry and region. EaseDial provides tools for configuring secure communication — including encrypted calls, recording controls, and access logs. Organizations are responsible for assessing their specific compliance obligations and configuring the platform accordingly. Consult qualified legal and compliance counsel for requirements specific to your industry.
For more guidance, see UCaaS security and compliance considerations and the EaseDial compliance page.
Frequently asked questions
How does EaseDial encrypt calls?
EaseDial uses TLS (Transport Layer Security) to encrypt SIP signaling and SRTP (Secure Real-time Transport Protocol) to encrypt voice media in transit. This protects calls against interception on the network path between endpoints.
How are call recordings secured?
Call recordings are stored with access controls — only authorized users with appropriate role permissions can access recordings. Recordings can be restricted by team, queue, or individual access level in the admin console.
What access controls does EaseDial provide?
EaseDial uses role-based access control (RBAC). Administrators assign roles to users that determine what they can view, configure, and access. Agent roles, supervisor roles, and admin roles have different permission levels. Two-factor authentication is available for admin accounts.
What is the shared responsibility model for cloud communication security?
In cloud platforms, security is shared between the provider and the customer. EaseDial is responsible for the security of the platform infrastructure — data centers, network, software. Customers are responsible for how they configure the platform — access controls, user provisioning, data retention settings, and compliance with applicable regulations in their industry and region.
Does EaseDial provide audit logs?
Admin console activity is logged — including configuration changes, user provisioning, and access events. Audit logs are available to administrators for review.
What should organizations consider regarding compliance?
Compliance requirements vary by industry and region. Organizations should assess their specific obligations (HIPAA, GDPR, PCI DSS, local data residency requirements) and configure EaseDial accordingly. EaseDial recommends consulting qualified legal and compliance counsel for industry-specific requirements.
Questions about EaseDial security?
Talk to our team about encryption, access controls, and compliance configuration for your organization.